Include FAQs Answer #3

Products ordered and purchased online, in store, over the phone or ordered via email and returned within 14 days of the date of receipt will be eligible for a full refund or credit or exchange if returned in the same condition as you received them. The refund will be returned to the original payment method used for the purchase (TRR, Card, Paypal, Cash). The customer bears the shipping costs for returns for: incorrectly ordered product, wrong size selection, exchange for another product, unsatisfactory product. Shipping and handling costs are fully refunded in the case of a quality complaint. The delivery service with which the package was sent is responsible for damaged delivered goods: Pošta Slovenije, DPD, GLS...