FAQs (Frequently Asked Questions)
WHAT ARE THE SHIPPING COSTS AND DELIVERY TIME?
- If items are marked "In stock", delivery to your address is expected within 1 to 3 working days
- Collection is also possible in our store within a few hours of the order (during working hours)
- Products ordered with the label "On order" or "Pre-order" have a delivery time of more than 7 working days (you will be informed about the exact time later)
- Free shipping for products over 30 EUR
- Next day delivery and express delivery options are also available
- For details on shipping methods, costs and delivery times, see the delivery FAQ or email or call
WHICH PAYMENT METHOD CAN I USE?
We accept the following payment methods:
- Credit card: Visa, MasterCard, Discover, American Express, Visa Electron. The full amount will be charged to your card when the order is shipped.
- We have a quick checkout option that allows you to securely store your credit card information so you don't have to re-enter it for future purchases.
- PayPal: Shop online easily without having to enter your credit card information on a website. Your account will be debited when the order is completed. To register for a PayPal account, visit paypal.com.
- Pay in Advance / Pro Forma invoice
WHAT ABOUT RETURNS, COMPLAINTS, EXCHANGE?
Products ordered and purchased online, in store, over the phone or ordered via email and returned within 14 days of the date of receipt will be eligible for a full refund or credit or exchange if returned in the same condition as you received them. The refund will be returned to the original payment method used for the purchase (TRR, Card, Paypal, Cash). The customer bears the shipping costs for returns for: incorrectly ordered product, wrong size selection, exchange for another product, unsatisfactory product. Shipping and handling costs are fully refunded in the case of a quality complaint. The delivery service with which the package was sent is responsible for damaged delivered goods: Pošta Slovenije, DPD, GLS...
WHICH SIZE TO CHOOSE?
size chart or call +386 31 470 819 or write to firstname.lastname@example.org